Responsibilities
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About the team
Monetization Integrity Ops plays a critical role in supporting TikTok's Trust & Safety objectives. Our primary focus is on delivering high-quality content moderation at optimal cost, ensuring minimal exposure of both the platform and advertisers to high-risk content.
From an advertiser's perspective, we are committed to driving consistency and accuracy in moderation outcomes, whether automated or human-led, so that brands can build trusted, long-term, and mutually beneficial commercial relationships with TikTok.
Guided by the MI team's broader mission to make TikTok the world's most trusted ecosystem and the easiest platform to advertise on, our work contributes to TikTok's overall success in several key ways:
- Enabling Growth: By creating a safe and reliable advertising environment that attracts and retains global partners.
- Ensuring Compliance: By upholding moderation standards that align with legal, regulatory, and brand safety requirements.
- Driving Innovation: By leveraging automation, data, and human expertise to continuously improve moderation outcomes.

Responsibilities
1. Quality Escalation Resolution
- Act as dedicated point of escalation for Ads which have potential high risk or recurring violations
- Collaborate with Product & WFM teams to establish efficient escalation paths and high speed feedback loops to close escalations within agreed SLA
- Champion a culture of continuous improvement and operational excellence
2. Quality Frameworks & Governance Design
- Design and operationalize scalable quality frameworks
- Define quality standards, policies, and compliance controls
- Implement audit mechanisms and quality assurance models
- Drive governance forums and review cadences
3. Data-Driven Quality & Analytics
- Develop quality dashboards and reporting systems
- Analyze defect trends, root causes, and systemic gaps
- Use data to influence prioritization and roadmap decisions
4. Cross-Functional Collaboration
- Partner with Product, Engineering, Operations, Policy to boost collaboration & enhance business operational efficiency
- Align regional and global teams on consistent quality execution
5. Process Optimization & Continuous Improvement
- Conduct root cause analysis (RCA) and corrective/preventative actions (CAPA)
- Identify operational, compliance and regulatory risks
- Partner with Product teams to help embed feedback to improve model performance control design

Qualifications
Minimum Qualification(s):
- Bachelor's degree in Business, Trust & Safety, Operations, or related field
- 5+ years of experience in Quality Management, Program Management, Operations, Risk, or related functions
- Proven experience designing and implementing scalable quality frameworks
- Strong expertise in risk assessment, governance, and process improvement
- Demonstrated experience using data to drive decision-making and influence stakeholders
- Experience building executive-level dashboards and presenting to leadership

Preferred Qualification(s):
- Strong written and verbal communication skills with the ability to influence without authority
- Experience managing ambiguity and driving clarity in fast-paced environments

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Quality Escalation Specialist, Monetization Integrity