Servicenow, Dashboards, Service reporting tools, Service performance reporting, Operational analytics, Service management support, performance metrics

Servicenow, Power Bi, Sql, Sap Bw, Sap Solman, Sap Ecc, Slt, Dax, Python, Azure Devops, S4, eHANA SQL, HP-ALM, Microsoft Datafabric, Azure Data Engineering, sdi, Lakehouse Medallion Architecture, Security and Compliance standards, Sharepoint

Genesys, Amazon Connect, predictive service insights, ServiceNow CSM, intelligent routing, case summarization, agent assist, Salesforce Service Cloud, Analytics, AI-enabled service use cases, AI automation, Microsoft Dynamics 365 Customer Service, Nice, CRM service platforms, digital workflow tools, virtual agents

Servicenow, Cloud, It Services, Digital Transformation, Ai

kpi dashboards, Finance, Accounting, Stakeholder partnering

metrics reporting , Test Data Management, JIRA, Automation testing, Api Testing, Security Testing, Performance Testing, Selenium, Azure DevOps, Agile Scrum methodologies, Quality assurance frameworks, CI CD integration, DevOps practices, Process improvement, Stakeholder Management, Test planning execution, Cypress, Defect tracking management, QA strategy, Risk management

Servicenow, Jira, Confluence, Automation Frameworks, Dynatrace, Splunk, Rest Apis, Cyberark, Python, Workflow orchestration tools, Middleware technologies, Integration with ServiceNow, Observability tools