Customer Service Team Leader - English - Social Media Account

Location: Singha Complex, Bangkok, Thailand (On-site)

Employment Type: Permanent

Overview

We are looking for Customer Service Team Lead - English Speaking to join our team at Teleperformance Thailand. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications

Bachelor Degree preferred.
Proficiency in English
Inside Sales Background is a must.
Open for any nationality
Significant experience in a complex fast paced environment.
Minimum 1 year of prior relevant people management experience.
Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
Ability to work across shifts and also support the team training and quality.
Strategic thinker with strong analytical and creative problem-solving skills.
Excellent written and verbal communication skills.
Passion for ensuring an excellent user experience.

Responsibilities

Provide mentorship, guidance and career development to members of your team.
Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

Team Leader - English Speaking - Social Media account