What The Role Is

The Assistant Director, Credit Management Services is a member of the VITAL middle management team and leads and guides a group of specialists to deliver Payroll & Claims shared services to Government Agencies and is the driver for executing policy-ops-tech integration with the Ministry of Finance (MOF), the Public Service Division (PSD) and the Accountant-General Department (AGD), the policy and system owners for HR and payroll in the Singapore Public Service.

What You Will Be Working On

Provide professional leadership, including overseeing the Payroll and Claims Shared Services teams to ensure smooth delivery of daily operations, high standards of performance and operational readiness at all times, particularly in integrating and managing human and digital workforce.
Drive forward-thinking initiatives to accomplish operational objectives which include manpower planning, team restructuring, business process re-engineering, technological advances and adaptability to changing business and regulatory environments.
Drive the implementation of projects and initiatives to strengthen policy-ops-tech integration, transform work and the way Payroll and Claims Shared Services is delivered through close collaboration with relevant stakeholders and ensuring availability of resources.
Ensure teams comply with the Division's governance and risk management plan to mitigate and minimise risks and work closely with Compliance and Quality Assurance teams to identify gaps and rectification and remediation measures to close the gaps or even eliminate known risks.
Analyse and critically evaluate the effectiveness of existing operations and initiatives using analytics, workforce management tools and related platforms and recommend and implement improvement actions.
Guide and supervise Section Managers on the day-to-day management of the teams and the operations.
Plan and ensure sufficient and sustainable resourcing for the team, including regular review on staff utilisation and making appropriate adjustments in resourcing to meet operational requirements.
Provide guidance to teams on daily operation work and career growth
Review, manage and report performance of the teams.

What We Are Looking For

Good knowledge of HR & Payroll (SAP), and its eco-system and landscape, including in the industry locally and internationally.
Advanced knowledge of emerging digital and automation technologies and data analytics and their application in the HR & payroll function.
Good collaboration and stakeholder engagement skills.
Good logical thinking skills and analytical skills.
Able to work in a fast-paced environment.
Good management skills to oversee a team of payroll specialists.

Kindly submit your application through Careers@Gov only. We regret to inform that only shortlisted candidates will be notified.