Client Success Executive – Healthcare Technology

Location: Singapore (Hybrid)

Travel: Up to 25% across APAC

Shape the future of digital healthcare across Asia

At Altera Digital Health, we're helping healthcare organisations deliver better care through smarter technology. As part of Constellation Software, one of the world's most successful vertical market software companies, we support hospitals and health systems globally with innovative digital health solutions.

Our platforms – including the Sunrise™ Electronic Health Record – enable clinicians and healthcare organisations to work more efficiently, improve patient outcomes, and transform care delivery.

We're now looking for a commercially minded Client Success Executive to join our APAC team in Singapore and manage a portfolio of strategic healthcare clients.

The Role

This is not a traditional support-style customer success role.

As a Client Success Executive, you will act as a strategic partner to healthcare organisations, ensuring they achieve measurable value from their technology while identifying opportunities to expand and grow long-term partnerships.

You will manage a portfolio of hospital and healthcare clients across the region, combining relationship management, strategic account planning, and revenue growth.

What You'll Do

Drive Client Growth & Partnerships

Own the full lifecycle of strategic healthcare accounts, including renewals, retention, and expansion opportunities
Identify upsell and cross-sell opportunities across Altera's healthcare solutions
Develop strategic account plans aligned to both client outcomes and commercial growth

Build Executive Relationships

Partner with hospital executives, CIOs, CMIOs, and clinical leaders
Lead quarterly strategic reviews and executive discussions on digital health strategy
Position Altera as a trusted technology partner

Deliver Measurable Client Success

Ensure successful adoption and optimisation of EHR and healthcare technology platforms
Monitor client health metrics, satisfaction scores, and engagement
Work cross-functionally with Product, Services, and Support teams to deliver outcomes

What We're Looking For

We're seeking someone who understands both enterprise technology and the healthcare ecosystem.

Required Experience

Strong experience in client success, account management, or sales within enterprise software, SaaS, or healthcare technology
Proven experience owning revenue through renewals, expansion, or account growth
Experience working with healthcare organisations, hospitals, or clinical systems
Ability to build relationships with senior healthcare stakeholders and executives

Strongly Preferred

Experience with Electronic Health Records (EHR) or clinical systems
Background in healthcare IT vendors, healthtech, or hospital technology environments
Experience managing complex enterprise clients across multiple stakeholders

Why Join Altera

Work at the forefront of digital healthcare transformation
Join a global organisation backed by Constellation Software
Be part of a collaborative APAC team driving real healthcare impact
Flexible hybrid working model
Opportunity to build strategic partnerships with leading healthcare organisations

Ready to make an impact in digital health

If you have a strong commercial background in healthcare technology or enterprise SaaS and enjoy building strategic client partnerships, we'd love to hear from you.

Apply today and help us enable clinicians, empower patients, and transform healthcare.

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