We are looking for a Senior Account Manager (Web & Digital Projects) to lead website and digital marketing projects for key client accounts. This role focuses on managing web design, web development, and campaign-related digital work from planning through to launch and optimisation.

You will act as the bridge between clients and internal teams, ensuring projects are delivered smoothly, on time, and aligned with both brand and performance goals.

Requirements

RESPONSIBILITIES

CLIENT MANAGEMENT

Serve as the primary point of contact for assigned client accounts
Lead project kick-off meetings and clarify goals, timelines, and deliverables
Translate client requirements into clear briefs for design and development teams
Provide regular updates and manage expectations throughout the project lifecycle
Build strong, long-term client relationships based on trust and delivery excellence

PROJECT DELIVERY

Manage end-to-end website projects, including redesigns, new builds, and landing page development
Oversee timelines, budgets, and resource coordination
Ensure work is delivered in accordance with the agreed scope and quality standards
Support content, UX, and SEO alignment during the build process
Coordinate testing, QA, and launch processes to ensure smooth deployment

DIGITAL & PERFORMANCE ALIGNMENT

Ensure websites and landing pages are built with performance in mind (SEO structure, mobile responsiveness, page speed)
Support the implementation of analytics and basic conversion tracking
Review performance data post-launch and recommend improvements
Identify opportunities to upsell additional services, such as CRO, SEO, or ongoing optimisation

INTERNAL COLLABORATION

Work closely with designers, developers, strategists, and content teams
Prioritise tasks and manage competing deadlines
Flag potential risks early and help problem-solve solutions
Maintain clear documentation, including project timelines and scope updates

REQUIREMENTS

Previous experience in account management, digital project management, or digital marketing
Experience managing website or digital build projects (e.g., WordPress, Shopify, Webflow, or similar platforms)
Strong understanding of how websites support marketing performance
Basic knowledge of SEO principles, website structure, and analytics
Strong organisational skills and ability to manage multiple projects simultaneously
Excellent communication skills, both written and verbal
Comfortable working with remote or cross-functional teams
Ability to take ownership and work independently