[What the role is]

Plaque of Commendation (Gold) - NTUC May Day Awards 2026

Most Positive Workplace Collaboration Award - Singapore International Chamber of Commerce (SICC) Awards 2025

The Straits Times Singapore's Best Employers for 2024, 2025 & 2026

We are looking for a technically-inclined and EduTech-savvy trailblazer to join us.

You will team-up with us and take charge to deliver exceptional IT service management while ensuring seamless regulatory compliance and technical service excellence for learning management platforms and supporting solutions, used by staff and students.

[What you will be working on]

Provide end-to-end IT service management for learning management platforms and supporting solutions covering:
- Third-party/vendor, contract and budget management,
- Business-as-usual service level monitoring and management
- Government regulatory compliance
- Technical and operations support including incident, problem and change management
- Innovative process changes, improvements and automation through scripting/coding of technical tasks
Lead, manage and deliver projects on-time and within budget, covering:
- Stakeholder engagement
- Technical solutioning and service design
- Procurement/tendering
- Change and transition management
Lead as Government regulatory compliance officer to monitor and report on compliance of systems/applications deployed in SP

[What we are looking for]

Relevant qualifications in Computer Science and related disciplines
Preferably more than 2 years of relevant experience as IT service manager handling cloud-based (SaaS) applications.

Technical competencies:

Demonstrate technical maturity in evaluating and accessing technologies to meet business needs
Proficiency in adopting and responsibly leveraging AI tools and technologies including vibe coding to support, enhance, and improve work performance and productivity
Demonstrated proficiency in scripting/coding in PowerShell/ Python, Power Apps/ Automate, Copilot Studio or other equivalent scripting languages.
Understanding of networking fundamentals: TCP/IP and OSI model familiar with common protocols such as DNS, DHCP, HTTP, SSH, SMTP, LDAP and TLS.
Understanding of Cloud fundamentals: IaaS, PaaS and SaaS models awareness of load balancers like ALB and NLB, as well as CDN.

General competencies:

Versatile and adaptable individual who is comfortable handling a different range of responsibilities and collaborating with diverse stakeholders in a dynamic environment
Demonstrated ability to multitask, adapt quickly to new challenges, and maintain effective working relationships with technical and non-technical stakeholders
Excellent analytical and problem-solving skills
Strong communication skills to engage stakeholders and end-users
Self-driven, independent, professional and an excellent collaborator/partner in teams

Successful candidate will be offered a 2-year contract in the first instance.

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

ICT Project and Service Manager