Job description:

JOB DESCRIPTION

Job Title: Head of IWM Operations Shared Services Business Management

Corporate Title: Vice President

Department: Operations

Location: Singapore

Department overview:

Nomura's Operations department ensures efficient operational processes to support the company's business activities. Collaborating with senior leadership, business units, and stakeholders, the team develops effective operational strategies and provides guidance on process design, implementation, and management to align operations with business objectives. Specializing in trade processing, settlement, custody, and asset servicing, Nomura's Operations team is renowned for delivering exceptional client service. With a strong track record, commitment to innovation, and global reach, the department is poised to drive growth and success in the financial industry.

Responsibilities:

Strategic Business Management & Governance:

Lead strategic oversight and governance of shared services operations supporting multiple business units including Trading and Wealth Management divisions
Establish and maintain comprehensive governance frameworks for all shared services functions, ensuring alignment with business objectives and regulatory requirements
Drive enterprise-wide change management initiatives, process optimization, and transformation projects across business lines

Stakeholder Management & Interface:

Serve as primary interface between onshore stakeholders (traders, bankers, senior management) and operational delivery teams
Manage complex escalations from multiple business units, providing executive-level resolution and strategic guidance
Build and maintain strategic partnerships with key internal stakeholders, ensuring service excellence and business alignment

Offshore Operations Governance:

Provide comprehensive governance and oversight of services received from India operations and other offshore centers
Establish performance standards, SLAs, and quality metrics for offshore delivery teams
Manage offshore vendor relationships and ensure seamless integration with onshore business requirements
Drive continuous improvement initiatives across the offshore operating model

Operational Excellence & Control:

Oversee middle office functions supporting trading operations, including trade processing, settlement, and risk management
Manage asset transfer and sales support operations serving private banking and wealth management clients
Implement robust control frameworks and risk management processes across all shared services functions
Monitor operational metrics, identify improvement opportunities, and drive performance optimization

Team Leadership & Development:

Lead and develop high-performing teams across multiple operational functions and geographic locations
Foster a culture of continuous improvement, innovation, and client service excellence
Provide strategic direction and mentorship to senior managers and operational staff

Role Requirements

Extensive experience in financial services operations with deep expertise in both trading operations and wealth management support functions with experience including but not limited to the following product lines:
- Cash securities (eg Equities, Bonds, Mutual Funds),
- OTC Products (eg ELN, OTC derivatives (such as accumulators, decumulators, Options) and
- Funds (Mutual Funds, Hedge funds etc)
Able to manage the initiatives and projects relating to system change or workflow within Operations with Business.
Proven track record in managing shared services organizations, including offshore operations governance and vendor management
Have a good understanding on control awareness and
Ability to manage remote teams and manage large scale process migration projects and process improvement initiatives
Strong background in change management, process transformation, and operational risk management
Demonstrated expertise in establishing and managing governance frameworks, SLAs, and performance metrics
Excellent communication, analysis and coordination skills with 8 to 15 years of relevant managerial experiences.