About The Team

The role is responsible for end-to-end management of Acquiring Services products and features, from conceptualisation, design, and roadmap planning to implementation, rollout, and post-deployment monitoring.

Job Description

Support end-to-end product development for merchant acquiring products and payment acceptance solutions, from requirement gathering to rollout.
Coordinate with internal business, operations, engineering, and regional product teams in Singapore and Shenzhen to analyse, prioritise, and deliver product enhancements and integrations.
Gather and document business requirements, prepare functional requirement documents (FRD/PRD), and work closely with cross-functional teams to ensure timely and quality delivery.
Own User Acceptance Testing (UAT): Develop test cases based on business requirements, plan test schedules and resources, coordinate execution, track progress, escalate risks, and ensure clear documentation and timely resolution of defects.
Support merchant onboarding, operational readiness, and go-live activities, including preparation of training materials and conducting briefings for internal stakeholders.
Monitor product performance (e.g. transaction success rate, payment conversion, merchant adoption, operational issues) and support data analysis to drive continuous product improvements.
Respond to production issues, investigate payment or integration-related incidents, troubleshoot with engineering teams, and coordinate timely resolution.

Requirements

Fresh grad or 1-2 years of product management experience in financial services or related tech industries.
Proven ability to launch and manage product features in fast-paced environments.
Strong communication skills with the ability to clearly convey ideas and technical concepts.
Proficient in English and Malay (written and spoken); Chinese is a plus.
Detail-oriented, proactive, critical thinker with a growth mindset and strong team spirit.
Experience in the Fintech industry is an advantage.

Business Product Management - Merchant Acquiring