Key Responsibilities

1. Implement, support, maintain and continuously improve IT application software and related business systems.

2. Plan, coordinate and support IT application software patches, upgrades, enhancements, configuration changes and release management activities with minimal disruption to business operations.

3. Resolve IT application software issues with vendors, internal IT teams, business users and key stakeholders, and ensure timely follow-up, proper escalation and effective closure.

4. Ensure optimum resource allocation, utilisation and financial effectiveness for the conduct of IT application activities and initiatives.

5. Participate in system design review, configuration, testing, user acceptance testing, training, go-live readiness and post-implementation support for new or enhanced IT application systems.

6. Assist to manage and provide leadership, technical guidance, coaching and support to application support team members.

7. Assist to provide technical leadership to IT staff in managing application-related issues, operational challenges and improvement initiatives.

8. Assist to evaluate and propose IT application products and solutions for the organisation to improve efficiency, service quality, user experience and long-term cost optimisation.

9. Maintain a variety of documents, files and electronic or proper records, including system documentation, user guides, configuration records, user account records, licensing records, support logs and audit trails for up-to-date reference and compliance purposes.

10. Prepare a variety of routine and ad-hoc reports for the purpose of documenting activities, monitoring operations, responding to requests, supporting management decisions and complying with required reporting needs.

11. Compose technical and non-technical materials, including reports, memos, procedures, support notes and communication materials for the purpose of documenting activities, providing written reference and conveying information.

12. Act as a liaison between business stakeholders and technical teams by translating business requirements, workflows and pain points into clear system requirements and practical IT solutions.

13. Support system integration requirements, including coordination on interface testing, data flow validation, interoperability, issue resolution and system handover.

14. Continuously improve knowledge and skills in application systems, business workflows, integration, data governance, support practices and emerging digital technology trends.

15. Perform other related duties as may be assigned or delegated by the Superior or any other person as directed from time to time.

Qualification and Experience:

· Possess at least Higher Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Information Technology or equivalent.

· At least 5 year(s) of working experience in application support, system implementation, business application analysis, system administration or IT project support.

· Experience in Clinical Management, healthcare IT, EMR, nursing, clinical ancillary systems or hospital operations support will be an added advantage.

· Working knowledge of system integration concepts such as API, interface workflows, data exchange and, where applicable, healthcare integration standards such as HL7 will be an added advantage.

· Ability to work effectively individually and as part of a collaborative team.

· Ability to work on several complex issues, priorities and stakeholder expectations at the same time.

· Ability to collect, analyse, validate and present information clearly to technical, business and management audiences.

· Professionalism and an ability to manage stressful situations in a manner that is conducive to finding resolution.

· Willing to travel.

Senior Information Technology Application Analyst