Job Location:

Avani Pattaya Resort

At Avani, we're all about finding that perfect balance — between cool and kind, design and function, service and privacy. We've built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you'll fit right in here.

To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the associate handbook.

To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.

To develop a close and harmonious working relationship with housekeeping and all hotel departments.

Attend training and meetings as required.

To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.

Have a complete knowledge of hotel policies and procedures.

Report health, safety, and security hazards to the Assistant Manager-Front Office, and/or Manager on Duty.

Ensure Front Desk is clean and tidy at all times.

To perform greeting gesture using the 5/15 Rule.

To use LEARN technique when appropriate (guest complaints) and to record the matter in the Guest Response Program

Suggest alternatives to meet customer needs in terms of product features and benefits.

Offer information and services where appropriate.

Thank customers and invite our guests to return.

Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.

Complete all shift duties as outlined on shift check list prior to the end of shift. Handle reservation calls after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure.

Convert house guests foreign currency to local currency, record and count accurately and efficiently.

Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.

Ensure float is maintained at a constant level as issued by accounts.

Carry out requests as directed by hotel management.

Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures.

Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.

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Guest Services Agent