Responsibilities

Provide first-level technical support for hardware, software, operating system, and basic network-related issues.
Assist with the installation, configuration, and maintenance of Windows and Linux-based systems.
Support user account and access management activities using Active Directory.
Perform routine system checks, software updates, and basic patch management activities.
Assist in troubleshooting network connectivity issues involving TCP/IP, DNS, DHCP, and related services.
Support software deployment, endpoint monitoring, and compliance with IT security procedures.
Assist in automating routine administrative tasks using scripting or automation tools.
Log, track, and resolve support requests through the helpdesk or ticketing system.
Maintain accurate documentation of technical issues, resolutions, IT procedures, and IT assets.
Work closely with senior IT administrators and technical teams to resolve escalated issues.

Requirements

Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
Basic knowledge of Windows Server and Linux operating systems.
Familiarity with Active Directory and user account administration.
Understanding of basic networking concepts such as TCP/IP, DNS, DHCP, NTP, and VLANs.
Exposure to scripting or automation tools such as PowerShell, Bash, or Ansible will be an advantage.
Basic understanding of IT support processes, incident handling, software deployment, and system troubleshooting.
Good problem-solving skills and ability to work effectively as part of a technical team.
Willingness to learn new technologies and develop a career in IT infrastructure and system administration.

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PERSOL Tech Services Pte Ltd

UEN No. 202233837K

System Engineer (Windows Server, Red Hat Linux) 12 months contract