Job Description

Join JPMorganChase and make a meaningful impact by shaping the future of operational risk management in lending operations. This is your opportunity to lead a talented team, drive strategic initiatives, and elevate quality standards across a global organization. As a Control Program Director, you'll collaborate with senior leaders and stakeholders to deliver innovative solutions and ensure compliance. Your leadership will help foster a proactive risk culture and support the growth of our Wholesale Lending Services. Step into a role where your expertise and vision will influence the firm's success.

Job Summary

As a Control Program Director in the Global Corporate Center, you lead a team of control program specialists supporting Wholesale Lending Services Operations. You partner with us across functions and regions to identify key risks, design and execute control programs, and ensure adherence to firm policies, standards, and regulations. You have the opportunity to expand your responsibilities to include management of the onsite Quality Assurance team and serve as Location Manager for the broader GCC WLS Controls organization. Together, we drive operational excellence and strengthen our risk management framework.

Job Responsibilities

Lead the controls program by designing, implementing, and improving control frameworks and practices.
Own risk event management, including identification, assessment, escalation, remediation, and root cause analysis.
Drive cross-functional delivery of strategic initiatives, managing scope, timelines, dependencies, and risks.
Build and maintain stakeholder partnerships across business and control functions.
Establish and reinforce governance routines for escalation, decision-making, and transparent communications.
Strengthen compliance and oversight by monitoring adherence to regulations, policies, and procedures.
Lead change management for risk and controls, translating new obligations into practical remediation plans.
Improve process and risk outcomes through transition deep dives and actionable process improvements.
Set quality and performance standards for the control program area and track program maturity.
Lead and develop talent by setting expectations, coaching, mentoring, and driving skill development.
Promote a proactive risk culture through training, awareness, and reinforcement of risk management expectations.

Required Qualifications, Capabilities, And Skills

8 + years of experience in control management within financial services, with emphasis on compliance and operational risk mitigation.
8 + years of direct people management experience with a track record of coaching leaders and developing teams.
Proven ability to lead large, complex, cross-functional programs or projects with strong execution discipline.
Advanced digital fluency, including interpreting data and communicating insights to senior audiences.
Executive-level influence, partnering credibly with senior leaders and driving alignment across stakeholders.
Direct reporting relationship to the group Managing Director.
Market and product acumen, aligning risk and control strategy to organizational goals and client needs.

Preferred Qualifications, Capabilities, And Skills

Experience in commercial lending operations.
Familiarity with quality assurance management in a financial services environment.
Expertise in change management and process improvement methodologies.
Strong communication and presentation skills.
Ability to foster a culture of continuous improvement.
Experience working in a global, matrixed organization.

Advanced knowledge of regulatory requirements impacting lending operations.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Executive Director - Wholesale Lending Services Control Program Director