Service Delivery Management, Operational Excellence, Shared Services Operations, Financial and Performance Management, Advanced Microsoft Excel, Advanced PowerPoint, SLA and KPI Management, Project and portfolio management tools, Workforce Planning, Vendor Management, Continuous Improvement Methodologies, Transition and Migration Management, Governance and reporting frameworks, Governance Management, GCC Operations Management, Data analysis and performance reporting, Power BI or equivalent reporting tools

Technical facility systems, Vendor and contract management, Statutory and safety compliance, Budgeting and cost control, Client Management, Leadership and team management