Servicenow, Active Directory Management, Exchange Online, Azure, Office 365, Intune MDM platform, Network troubleshooting WAN LAN, Windows operating systems, VMware VDI technologies

Servicenow, Active Directory Management, Azure, Intune MDM platform, Network troubleshooting WAN LAN, Windows operating systems, Office 365 Exchange Online, VMware VDI technologies

Servicenow, Windows OS, Microsoft 365, Active Directory, Remedy

Windows, Problem Management, Change Management, It Operations, Cloud Operations, Solarwinds, Linux, Cmdb, Azure, Instana, ServiceNow Incident Management, monitoring and observability concepts, Infrastructure Operations, Azure AI Foundry, Business Analysis, ITSM processes, Service Management, workflow automation, Microsoft Copilot, Generative AI, cloud platforms, prompt engineering, ITIL frameworks, AI agents, Network Operations, Azure Monitor

O365, Intune, Vdi, Rdp, desktop peripherals, VPN services, Docking stations, Thinclients, Windows Operating Systems, helpdesk portal, Ms Office Products, EzOffice, Endpoint Configuration Manager, Virtual PCs

Microsoft 365, PowerShell, Bash, Hardware Troubleshooting, Windows operating systems, remote desktop tools, Certified Endpoint Administrator Associate, Microsoft Office Suite, basic networking concepts

Audio Visual (AV), av integration , av installation , telecom infrastructure , Monitoring & Alerting, Video Conferencing, Crestron, Network Troubleshooting, Incident Management, Servicenow, IT Support, UC Operations, AV Operations, Meeting Room Technology, Microsoft Teams, Zoom, Cisco Webex, Poly, Logitech Rally, Microsoft Teams Rooms, Cisco Collaboration, Telecom Systems, AV Support, Meeting Room Support, Webinar Support, Live Event Support, audio conferencing, Video Conferencing Systems, AV Troubleshooting, AV Commissioning, end user support, Vendor Management, Stakeholder Management, Room Automation, enterprise collaboration, Technical Support, AVIXA CTS, CTS-D, CTS-I**

desktop virtualization , Desktop Hardware, Remote Desktop Support, Software Applications, Windows, Itil, Macos, Mobile Device Management, Linux, Operating Systems

Depot workflow management, Reporting compliance tracking tools, Client communication, IT hardware handling, Sla Management, ERP WMS systems proficiency, Asset Management Systems, Presentation Skills, ServiceNow or equivalent ticketing system, Inventory management reporting tools