About the Role

This position oversees the end-to-end management of receivables and payment operations, ensuring seamless recurring billing, efficient collections, and strong cash-flow control.

The role requires both strategic mindset and hands-on execution, with a focus on enhancing digital payment solutions, expanding collection channels, and delivering high-quality analytical insights that support management decisions.

Key Responsibilities:

Collaborate with and provide guidance to the collections team to ensure smooth coordination, data transfer, and communication across related functions, enabling effective achievement of monthly rental and leasing collection targets.
Monitor and drive auto-debit performance, ensuring high adoption rates and minimizing overdue receivables.
Manage bill placement operations with banks, payment gateways, and digital platforms to broaden and optimize customer payment options.
Oversee accurate issuance and timely delivery of e-tax invoices and e-receipts, ensuring full compliance with Thai regulations.
Explore and implement new collection channels (e.g., mobile apps, QR payments, digital wallets, fintech platforms) to enhance payment accessibility and customer experience.
Collaborate cross-functionally with Finance, IT, Operations, and Legal to streamline billing, invoicing, and collection workflows for better system integration.
Prepare and develop analytical reports on collection performance, auto-debit adoption, bill placement utilization, and new payment channel effectiveness.
This is a key priority — the role requires strong analytical capability and creativity in reporting and insight generation.
Identify process gaps and propose improvements in systems, workflows, or policies to boost efficiency, reduce costs, and enhance overall cash flow.

Qualifications:

Bachelor's degree in Business Administration, Finance, Accounting, Economics, or related Technology fields. A Master's degree is highly preferred.
Minimum 10 years of experience in collections, receivables management, or credit control — preferably in leasing, rental, or consumer finance industries.
At least 6 years of leadership experience, with proven success in managing teams and cross-functional initiatives.
Strong knowledge of Thai debt collection regulations, e-tax invoice frameworks, and digital payment ecosystems.
Proven experience managing and expanding multiple payment channels across banks and fintech partners.
Excellent command of English (both spoken and written) is required
Strong communication, presentation, and stakeholder management skills.
Highly detail-oriented, proactive, and able to perform well under pressure and tight deadlines.

Payment Support Manager