Roles & Responsibilities

Job Summary

The Senior Project Manager is responsible for planning, managing, and delivering Microsoft Dynamics 365 Business Central implementation projects from initiation through completion. The role involves coordinating cross-functional teams, managing project schedules, budgets, resources, and risks, while ensuring successful project delivery that meets internal customer requirements, quality standards, and business objectives.

The Senior Project Manager serves as the primary point of contact for internal customers throughout the project lifecycle and works closely with consultants, developers, and stakeholders to ensure projects are delivered on time, within budget, and to the agreed scope. The role also provides strategic leadership, mentors Project Managers, and drives project excellence.

Job Responsibilities

Project Management

Lead end-to-end Microsoft Dynamics 365 Business Central implementation projects.

Define project scope, objectives, deliverables, timelines, and milestones.

Develop and maintain detailed project plans.

Monitor project progress and ensure timely completion of project activities.

Manage project budgets, resource allocation, and project profitability.

Identify, assess, and mitigate project risks and issues.

Ensure effective change management throughout the project lifecycle.

Conduct project status meetings and provide regular progress reports to management and customers.

Ensure project documentation is complete and maintained.

Customer & Stakeholder Management

Act as the primary liaison between customers and internal project teams.

Understand customer business processes and project objectives.

Manage customer expectations and resolve project-related issues.

Build strong long-term internal customer relationships.

Facilitate project workshops, kick-off meetings, and steering committee meetings.

Team Leadership

Coordinate functional consultants, technical consultants, developers, and third-party vendors.

Assign project tasks and monitor team performance.

Foster collaboration across cross-functional teams.

Mentor and support project team members when required.

Project Delivery

Ensure successful implementation of Microsoft Dynamics 365 Business Central solutions.

Coordinate system configuration, customization, integration, testing, training, and go-live activities.

Ensure project deliverables meet quality standards and customer expectations.

Support post-implementation stabilization and project closure.

Risk & Quality Management

Monitor project risks and implement mitigation plans.

Ensure compliance with project governance and company standards.

Conduct project reviews and lessons learned sessions.

Drive continuous improvement in project delivery methodologies.

Business Development Support

Assist with project estimation and proposal preparation.

Provide implementation recommendations during solution design discussions.

Lead and mentor the team to ensure successful project delivery.

Any other duties as assigned by the Management.

People Requirements

Qualifications

Bachelor's Degree in Information Technology, Computer Science, Business Administration, Engineering, or a related discipline.

Project Management Professional (PMP), PRINCE2, Agile, or Scrum certification is an advantage.

Microsoft Dynamics 365 Business Central certification is preferred.

Experience

Minimum 5 years of project management experience in ERP implementation projects.

At least 3 years of experience managing Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV implementation projects.

Experience managing multiple concurrent projects.

Experience working with manufacturing, distribution, finance, or service industries is preferred.

Strong understanding of ERP implementation methodologies.

Technical Knowledge

Microsoft Dynamics 365 Business Central

Microsoft Dynamics NAV

Microsoft Power Platform (Power BI, Power Automate) is an advantage

Microsoft Office Suite

Microsoft Project or equivalent project management software

Azure DevOps or Jira (preferred)

ERP business processes including:

Finance

Sales

Purchasing

Inventory

Warehouse Management

Manufacturing

Supply Chain

Service Management

Key Competencies

Excellent project planning and organizational skills

Strong leadership and team management abilities

Excellent communication and presentation skills

Stakeholder management

Budget and cost management

Risk management

Negotiation and conflict resolution

Problem-solving and analytical thinking

Customer-focused mindset

Time management and prioritization

Ability to work under pressure and meet deadlines