Servicenow, Intune, SCCM, EUC toolsets, compliance standards, ITSM platforms, asset lifecycle management, device security patching, CMDB practices

User Support, Service Delivery, Requirements Gathering, System Implementation, IT Software Solutions, Documentation, Stakeholder Management, Business Analysis

Change Management, Service Delivery, Escalation Management, Contract Management, Project Management, service activation, Service Improvement Plans, ITIL Certification, Client Relationship Management, PMP Certification

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

Prince2, Iso 27001, Networking, Itil, Sysadmin, IT support coordination, project management, virtualization concepts, Pmp, vendor service management

Servicenow, SLA, It Service Delivery, Itil, Pmp, Project Management, ITSM tools, Stakeholder Management, Vendor Management

Microsoft Office, Incident Management, Service Delivery, Itil Processes, It Operations, Customer Support, Operational Coordination, Service Management, Service Reporting

It Service Management, Service Delivery, Platform Operations, Hybrid on-prem cloud environments, ITIL Certifications, Sla Management

Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Customer-Facing Technical Roles, Network Operations, Enterprise Connectivity Solutions, Problem resolution, Telco Network Infrastructure, SD-WAN