It Software, ces, Customer Service, CSAT, net promoter score, Customer Relationship

Rtp, Amazon Connect, opensips, CCaaS, Communication Protocols, freeswitch, Genesys Cloud, CPaaS, product management, Twilio Flex, multi-channel customer service platforms, SIP, Avaya

Content Development, Business Development, proposal preparation, Lead Generation, Sales Administration, Sales Support, Pipeline Tracking, Client Engagement, Marketing

Customer Service, Out Bound, Inbound, Email, Chat

SAP, Excel, Ms Office, Sap Bw

SAP, Ms Office Applications

Outbound customer service, Escalation processes, Attention To Detail

disease management, Medical clarification, Customer service