Job Description

Role purpose

DoMedia Asia is a digital performance marketing and media solutions company with a strong foothold in the APAC market. DoMedia's solutions combine social advertising, display advertising, content marketing, e-commerce solutions, and influencer marketing, as well as community and commerce technologies for brands, agencies, advertisers, and publishers.

Customer Success Executive will act as a primary liaison person between Sales Account Managers and other internal stakeholders within the company to ensure that digital advertising/influencer campaigns are implemented successfully.

At DoMedia Asia, we value the diversity of opinions and talents. We especially value highly motivated individuals willing to learn and try new things with trial & error along the way. On top of that, we also take a serious commitment to your career growth and trajectory to ensure every employee work in a cheerful environment.

Key Responsibilities

Work closely with relevant internal stakeholders within the company to ensure the digital advertising/influencers campaign meets its intended key objectives and deliverables.
Assist Account Managers in crafting responses to RFPs, proposals, and contracts.
Establish a high level of rapport with current and potential clients and provide accurate and timely information for decision-making purposes.
Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Work closely with the Creative department to develop the digital artwork, if required by the client
Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met.
Attend meetings with clients or internal stakeholders to discuss campaign/project-related matters.
To carry out additional tasks/work as directed by management from time to time.

Job Requirements

Qualification and experience

At least 2 years of experience in the digital marketing industry.
Degree in Business Administration/Management/Marketing or any related advanced education.
Digital Advertising and Influencer management experience will be an added advantage.
Working experience in a similar capacity in an advertising environment will give an edge.
Must have good knowledge of Internet concepts and confidently discuss them.
A passion for social media, digital marketing, and staying ahead in the ever-evolving social media landscape.
Excellent written and verbal communication skills in English & Mandarin with a keen eye for detail and accuracy.
Excellent communication, social, and presentation skills, with the ability to entertain, engage, and connect with your audience.
The ability to work autonomously, manage tasks independently, and learn quickly.
A result-oriented mindset, with a strong focus on conversions, goals, funnels, sales & results.
The ability to think creatively and strategically, with a strong understanding of target audience preferences and behaviors.
Familiarity with Digital Advertising, Google Ads such as Facebook or other Social Media Ads would be advantageous.

Additional Information

Career Level: Junior Executive -> Senior Executive
Years of Experience: 1 – 2 years
Qualification: Diploma, Bachelor's degree

Job Type: Full Time (Hybrid)

Customer Success Executive (Client Servicing / Project Manager)