Ms Excel, Power Bi, Power Automate, Sql, Power Apps

Hubspot, Salesforce, telesales techniques, Customer Engagement, crm software, Microsoft Office Suite

zoominfo , Power Bi, Marketing Automation, Excel, Salesforce, Lusha, Outreach, CRM workflows

SLA, Quality, customer service, Attrition, Bpo, KPI, service delivery operations, Forecasting, workforce metrics, Contact Center, AHT, commercial management, technical support, NPS, Productivity, FCR, Cost Optimization, CSAT

Servicenow, Operational Excellence, HRIS platforms, Lean Six Sigma methodologies, Reporting and analytics tools, Learning Management Systems

Restful Apis, SQL Server, Svn, Java, Automated Testing Tools, JIRA, Git, Oracle Pl Sql, Json, Javascript, system integrations, moca

Build Management, Stakeholder Engagement, Risk Analysis, Design Build Enablement, SAP Sales and Distribution SD, Process Improvement, Configuration Release Management

Data Modeling, Python, Sql, table structuring, data and analytics tools

operational KPIs, service delivery processes, claims operations workflow management, productivity measures

Business Requirements Analysis, Negotiation planning and preparation, Agility tools, Category spend profiling, Digital Fluency, Product and market intelligence, Negotiating, Category Strategy, Supplier Relationship Management, Agility core practices, Analytical Thinking