Job Summary

As a Welcome & Service Employee at Club Med Phuket, you will be the first point of contact for our guests, ensuring a warm and personalized welcome and providing exceptional service throughout their stay. You will contribute to creating a memorable and enjoyable holiday experience for every guest.

Job Responsibilities

Warmly welcome guests upon arrival, assist with check-in procedures, and provide resort information.
Proactively anticipate guest needs and offer assistance with luggage, transfers, and general inquiries.
Handle guest requests and complaints efficiently and professionally, escalating issues to management when necessary.
Provide detailed information about resort facilities, activities, excursions, and dining options.
Maintain a high standard of cleanliness and organization in the welcome and lobby areas.
Assist with guest departure procedures, including check-out and farewell.
Collaborate effectively with other departments (e.g., F&B, Accommodation, Sports) to ensure seamless guest service.
Actively participate in Club Med entertainment and activities when required, embodying the G.O. spirit.
Adhere to all Club Med policies and procedures, including health and safety regulations.

Job Qualifications

Previous experience in hospitality, customer service, or a guest-facing role, preferably in a resort or hotel environment.
Excellent interpersonal and communication skills with a friendly and outgoing personality.
Ability to work effectively in a multicultural team and adapt to a dynamic resort environment.
Strong problem-solving skills and a proactive approach to guest satisfaction.
Proficiency in English is essential; knowledge of additional languages (e.g., French, Thai, Mandarin) is highly advantageous.
Ability to stand for extended periods and perform light physical tasks.
A passion for travel, culture, and delivering exceptional guest experiences.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Welcome & Service Employee (Clubmed Phuket) E Club Med Phuket