Job Summary

Is assigned to handle routine acitivites for medical application in timely manner, based on E2ETAT and SLA, and ensure the correct and appropriated UW decision by following the UW guidelines. Also, handle the questions and provide the underwriting decision related information, according to customers enquiries which are received via NB email and telephone.

Key Responsibilities

1) Underwriting - Medical

Investigate and provide underwriting decision (Approve/ Not Approve) for the complicated cases within turnaround time
Provide coaching and feedback for Underwriting – Non Med
Prepare the documents in English and provide comments to Reinsurers for jumbo cases
Provide underwriting consultancy services to group department and claim department

2) Service Enquiries

Handle the questions from customers and sales channels via 1373, e-mail, etc., and provide the information regarding to underwriting decision
Perform direct calls to agents in order to perform Bottom-up NPS

3) Sales Channel Supports

Provide support to sales channels in areas of underwriting guidelines (e.g. communication, training)
Prepare the materials and conduct the sessions with the relevant parties
Ensure the awareness and understanding of underwriting guidelines

Qualifications

Bachelor's or Master's Degree in Nursing, Business of Sciences (Medical Technology) or related field
2 yrs of experience in Underwriting – Medical/ Non Medical, Claim Management, or other related fields in bank or insurance industry
Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Sr. Specialist - AZAY Medical Underwriting

Integrated Care Coordination, Specialist-1