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A Finance Service Desk Analyst acts as the primary point of contact for financial, accounting, or billing queries, providing support to internal employees or external clients. Responsibilities include resolving inquiries regarding AP/AR, processing invoices, maintaining accurate records, performing reconciliations, and using ITSM tools to track issues and ensure regulatory compliance.

Key Responsibilities

To provide Level 1 support to users and registered vendors on finance-related processes, including invoice verification, staff travel and claims, limit of authority (LOA) compliance, and vendor/customer master data management. The support aims to address inquiries and resolve issues at first contact, with timely escalation to relevant Level 2 support teams as required.

Required Skills & Qualifications

Technical Skills: Proficiency in Microsoft Office (Excel) and ERP systems (e.g., SAP, Oracle, NetSuite).
Financial Knowledge: Understanding of accounting principles and financial regulations.
Communication: Strong interpersonal skills to effectively assist users or customers.
Experience: Previous experience in a helpdesk, customer service, or finance support role, typically 1–3 years.
Education: A bachelor's degree in accounting, finance, or a related field is often required.

Accounts Payable Specialist