Note: Immediate Joiner (Preferred)

Years Of Exp: 2-3

Mandatory: B2B sales, Key Accounts Management.

HR Contact info: 9187208873

Mail I'd: [HIDDEN TEXT]

Role Requirement

The role is responsible for managing and nurturing relationships with existing B2B clients. The role focuses on ensuring a seamless customer experience from order confirmation to project completion, driving repeat business, resolving customer concerns, and identifying opportunities to grow client accounts.

The ideal candidate is customer-centric, proactive, detail-oriented, and capable of coordinating with multiple internal teams to deliver exceptional service.

Key Responsibilities

Client Relationship Management

Build and maintain strong relationships with existing corporate clients.
Serve as the primary point of contact for assigned accounts.
Understand customer requirements and provide timely solutions.
Ensure high levels of client satisfaction throughout the engagement.

Account Management

Manage projects from order confirmation until successful delivery.
Coordinate with Production, Procurement, Warehouse, Design, and Logistics teams to ensure timely execution.
Track order status and proactively update clients on progress.
Ensure all client commitments are fulfilled within agreed timelines.

Revenue Growth

Drive repeat orders from existing clients.
Identify upselling and cross-selling opportunities.
Maintain regular engagement with customers throughout the year.
Generate referrals through excellent service.

Customer Experience

Handle customer queries and complaints professionally.
Ensure complaints are resolved within the defined turnaround time.
Maintain a premium customer experience at every touchpoint.
Collect customer feedback after project completion.

Internal Coordination

Coordinate with the Sales team for smooth project handover.
Work closely with Finance regarding payments and outstanding balances.
Collaborate with Operations to ensure on-time dispatch.
Ensure all customer requirements are accurately communicated internally.

Documentation & CRM

Maintain accurate customer records in Zoho CRM.
Update project status regularly.
Record follow-ups, customer interactions, and feedback.
Prepare weekly account status reports.

Required Skills

Excellent communication and interpersonal skills
Strong customer relationship management skills
Project coordination abilities
Problem-solving mindset
Attention to detail
Time management
Negotiation skills
Ability to manage multiple projects simultaneously
Proficiency in CRM software (Zoho CRM preferred)
Microsoft Excel and Google Workspace

Experience:

2–3 years of experience in Client Account Management, Customer Success, Key Account Management, or B2B Sales.
Experience in corporate gifting, manufacturing, printing, packaging, events, or promotional products is an added advantage.

Key Account Sales Executive