JOB SUMMARY: A Senior Systems Analyst is a key member of an organization's Technology Development team responsible for analyzing, designing, and implementing complex IT systems and solutions to meet business requirements. This role requires a deep understanding of both technical and business aspects to bridge the gap between technology and the organization's needs.

DUTIES AND RESPONSIBILITIES

Effectively evaluate a client's need and business processes. Translate, communicate, and document the requirements to the Agreement Express solution.
Skilled at mapping data files and processes.
Skilled at documenting requirements and communicate workflow through diagrams (e.g. create process flow diagrams, integration diagrams, finite state diagrams, customer experience maps etc.)
Ability to succinctly communicate solution and requirements to customer and internal team.
Excellent facilitation skill to collaborate with the clients through decision making process and gain consensus to reach sign-off.
Configure Agreement Express to specifications.
Execute and effectively document test to sign off on solution quality.
Excellent presentation skills to demo and present the solution to the clients.

KEY MEASUREMENTS

Deliver 100% of assigned projects on or before their respective deadlines, staying within the allocated budget.
Achieve a project success rate of 90% or higher, based on client satisfaction surveys and feedback.
Complete all project milestones and deliverables as per the agreed-upon schedule with zero critical defects.
Maintain an analysis accuracy rate of 95% or higher, validated by peer reviews and client acceptance.

JOB SPECIFICATION

Education and Experience:

Degree in Computer Science, Information Technology, Business Administration or other relevant university discipline
Experience with enterprise software implementation or Software as a Service (SaaS) implementation projects. Experience with Web- Applications and/or SaaS preferred
Experienced in analyzing and documenting business processes Demonstrated ability to bring clarity to business processes that may not be well understood by customers themselves

Required Skills/Abilities:

Ability to translate business requirements to technical specification for implementation or development.
Understanding concepts of data modelling and system configuration. Be able to read and understand xml standards
Strong communications skills. Excellent verbal and written English skills are critical for success in this role
Thrives in a fast-paced environment. Demonstrated ability to work calmly in a demanding work environment subject to a variety of pressures and constraints.

Senior System Analyst