Devops, SaaS platforms, Technical Customer Support, Logs, CLI tools, B2B tech products, Troubleshooting

Unix, Windows, Grafana, MySQL, Microsoft Azure, Excel, Pycharm, Putty, SQL server, Linux, Winscp, Elastic Search, MongoDB, Word, Microsoft Windows Operating systems, Server Logs, Azure Alerts, Application Logs, Azure Monitoring, SaaS Application logging and Monitoring, zendesk, Salesforce, Data Dog, Application Insight, AWS cloud Infrastructure, Azure SQL Log, Troubleshooting Tools, Advance Formulas

Basic Networking, Macos, Windows Servers, Unix servers, Technical Support, Active Directory, PKI certificates

Java Programming Language, Debugging, Data Modeling, Data Integration, conversational AI solutions, Troubleshooting, Salesforce Data Cloud, AI LLM technologies, Agentforce platform

snowflake , Java Programming Language, Data Modeling, Debugging, Databricks, Data Integration, AI orchestration frameworks, API challenges, AI LLM technologies, data integrations, prompt engineering, AI Agentforce implementations, conversational AI solutions, Troubleshooting, Salesforce Data Cloud

information technology infrastructure library , Scripting, Servicenow, It Service Management, Microsoft Office 365, Help Desk Support, Operating Systems, Automation, Agile Methodology, Windows Servers, Desktop Support, Linux, Computer Hardware, Microsoft Azure, Computer Science, Active Directory, Microsoft Windows 10, Peripheral Devices, Technical Support, Issue Tracking

Rest Api, Jira, Okta, Microsoft 365, Confluence, Slack, Splunk, SaaS platforms, AI-powered support platforms, Salesforce, AI tools, email security fundamentals, Crowdstrike, internal chatbots, Google Workspace, Cortex SOAR, cloud ecosystems, zendesk, GPT-based assistants, Zoom

Servicenow, MySQL, Postgres, Rest Apis, JIRA, Basic Sql, Salesforce, webhooks, Incident management process, ITSM tools