Additional Information

Job Number26109535

Job CategoryRooms & Guest Services Operations

Location159 Rajadamri Road, Bangkok, Bangkok, Thailand, 10330 VIEW ON MAP

ScheduleFull Time

Located RemotelyN

Position Type Non-Management

Position Summary

Process all guest arrivals and departures during the night shift, verifying guest identity, form of payment, assigning rooms, and issuing room keys. Maintain accurate guest accounts according to individual requirements and ensure rates, market codes, and billing arrangements are properly recorded. Secure payment authorization, verify billing instructions, and respond promptly to guest inquiries, requests, and concerns. Coordinate with appropriate departments to ensure guest requests are fulfilled and service standards are maintained throughout the overnight shift.

Perform and support end-of-day Front Office procedures, including reviewing guest accounts, processing all payment types, vouchers, paid-outs, and charges, and completing cashier reconciliation and closing reports. Assist with night audit activities by verifying room revenue postings, balancing transactions, identifying discrepancies, and preparing required operational and financial reports. Follow all accounting, cash-handling, and credit procedures, ensuring accuracy and compliance with company standards.

Supervise Front Office overnight operations and provide guidance and support to team members during the shift. Monitor service delivery, ensure adherence to brand standards and departmental procedures, and communicate operational issues, guest concerns, and follow-up actions to the Night Manager and morning leadership team. Coordinate closely with Housekeeping, Engineering, Security, and other departments to support smooth overnight operations and prepare for the next business day.

Assist management in training, motivating, coaching, and developing associates while promoting a positive work environment. Support the implementation of company policies and procedures and serve as a role model for professional conduct and guest service excellence. Report accidents, injuries, security incidents, and unsafe conditions to the appropriate manager and ensure compliance with safety and security standards.

Welcome and acknowledge guests with genuine appreciation, anticipate and address service needs, assist individuals with disabilities, and communicate clearly and professionally both in person and over the telephone. Utilize computer and property management systems effectively, maintain confidentiality of proprietary information, protect company assets, and perform other reasonable job duties as assigned by Supervisors or Management.

Key Responsibilities for Night Supervisor

Supervise Front Office operations during overnight hours.
Support and complete Night Audit procedures.
Monitor cashiering, guest accounts, and revenue accuracy.
Handle guest requests, recovery cases, and operational follow-up.
Coordinate with Security, Engineering, and Housekeeping overnight.
Prepare shift handover notes and communicate outstanding issues.
Coach and support overnight Front Office associates.
Escalate significant operational issues to the Night Manager when required.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Guest Service Agent - Night Shift

Guest Service Agent (GSA)