Job Description

Own and manage end-to-end operational processes for payment services, ensuring smooth execution, service stability, and timely issue resolution.
Monitor system-wide abnormalities across multiple modules and platforms; coordinate closely with tech teams, vendors, and external partners to investigate, escalate, and resolve issues effectively.
Proactively identify operational gaps, inefficiencies, and risks; drive improvement initiatives with a strong sense of ownership and an entrepreneurial mindset.
Apply analytical techniques to identify bottlenecks, root causes, and operational risks; transform complex data into actionable insights to support operational and strategic decision-making.
Design, build, and maintain automation tools, dashboards, and operational reports to improve monitoring efficiency and reduce manual workload.
Maintain and continuously improve SOPs, process documentation, and escalation workflows; align cross-functional teams on procedures, SLAs, and handoff processes.
Lead continuous improvement initiatives to scale operational capabilities and support business growth.

Requirements

Bachelor's or Master's degree in Engineering, BBA, or any related field
Ability to work effectively in fast-paced, complex environments with strong analytical and problem-solving skills
Detail-oriented, well-organized, and able to work collaboratively with cross-functional teams
Customer-oriented mindset with good communication and interpersonal skills; good command of English
Flexible to support operational issues outside standard working hours when required.
Proficient in data handling and analysis, with experience or a strong interest in process improvement and automation; SQL and coding or scripting experience (e.g., Google Apps Script, JavaScript, Python) is a plus.
Strong interest in FinTech, payment systems, or financial operations

Project Operations (Payment) (ShopeePay)