At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

GMx - Senior Manager

At EY GDS – a member of the global integrated service delivery center network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients.

At EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. In MS we are also ambitious, seeking to more than double our success in the future.

The opportunity

Senior Manager role focused on driving delivery improvement across delivery lifecycle for sizable Managed Service deals. Is responsible for driving margin improvement and value creation through assess, plan and implement phases of the improvement activities.

Your Key Responsibilities

Drives margin improvement through the end-to-end Technology Transformation.
Promotes use of the solution standards across AI & technology, process and people assets
Improves operational performance by implementing best practices and innovative solutions.
Leads technical delivery improvement teams
Provides technical leadership and guidance throughout the improvement process.
Develops and maintains strong relationships with key stakeholders, including clients, account and engagement leadership, and internal teams.
Works closely with Technology Transformation Leads, SR Solution GTM leads and Solution Owners to provide solution level improvement recommendations (which will enhance solution roadmaps)
Assesses client/engagement current state and define impactful transformation plan to achieve desired business outcomes
Achieves key stakeholder buy in including client functional leaders to execute the change plan
Evaluates and selects appropriate methodologies for standardization and operational performance improvement.

Skills And Attributes For Success

Extensive knowledge of transformation and program management.
Good understanding of automation, AI, and operational performance improvement methodologies.
Strong understanding of Managed Services business and operational requirements.
Excellent communication and interpersonal skills.
Ability to work effectively with clients and internal teams.
Strong analytical and problem-solving skills.
Ability to manage multiple projects and priorities simultaneously.

To qualify for the role, you must have

Bachelor's degree in Business Administration, Information Technology, Engineering or a related field. A master's degree is preferred.
15-22years of experience in delivery improvement or a related field.
Proven track record of driving margin improvement through automation and AI.
Experience working with Managed Services and technology solutions.
Experience in a consulting or client-facing role is preferred.

What We Look For

Ability to extend our reputation in the marketplace
Passion for problem-solving and helping our clients with some of their most complex issues

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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