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Hi ,

We are Hiring for MNC.

If anyone is Interested please share cv at [HIDDEN TEXT] OR 9667114931.

Description

We are seeking a dedicated Chat Support Associate / Team Lead / Project Manager to join our team in India. The ideal candidate will be responsible for providing exceptional customer service through chat support, managing a team of chat associates, or overseeing projects related to chat support operations. This role requires a strong focus on customer satisfaction, effective communication skills, and the ability to work collaboratively in a team-oriented environment. Candidates with 1-8 years of experience in customer support or related fields are encouraged to apply.

Responsibilities

Provide timely and accurate responses to customer inquiries via chat support.
Manage and resolve customer complaints effectively and efficiently.
Collaborate with team members to improve customer satisfaction and support processes.
Monitor chat performance metrics and report on trends and areas for improvement.
Train and mentor new team members in chat support protocols and best practices.

Skills and Qualifications

Strong written communication skills with a focus on clarity and professionalism.
Proficiency in using chat support software and CRM tools.
Excellent problem-solving skills and ability to think critically under pressure.
Ability to multitask and manage time effectively in a fast-paced environment.
Familiarity with customer service best practices and techniques.
Technical aptitude to troubleshoot basic issues and provide solutions.

Chat Support ( Associate / Team Lead / Project manager) Immediete Joiners