Devops, SaaS platforms, Technical Customer Support, Logs, CLI tools, B2B tech products, Troubleshooting

VMware, Ipsec, Nat, Gpo, Dlp, Ips, Windows, Macos, Siem, SCCM, AWS, Malware, Citrix, Mssql, Antivirus, Python Scripting, Gcp, Linux, Iis, Azure, Android Os, exploits, Microsoft environments, AD, XDR, SOAR, nac, SSL-VPN, Gre

Pbr, Routing, Http Protocol, Reading and analysing log files, Active Directory, Diagnosing network latency and intermittent issues, Red Hat Linux fundamentals, Application Support Basics, Information Security Concepts, PAC files, Packet Analysis with tcpdump and Wireshark, WCCP, SSL TLS protocols, Layer 2 and 3 TCP IP, MSSQL fundamentals, Windows Permissions, Endpoint application stack diagnostics, Load Balancer Fundamentals, Networking fundamentals, Windows and Linux memory dump capture and analysis

Linux Operating System, Basic Networking, Cloud Technologies, PowerShell, Bash, Virtualization, Python, Zero Trust network security

Automation Tools, Intune, Office 365, Scripting, Okta, support-related analytics, macOS administration, Jamf, endpoint management

Salesforce, Microsoft Office Suite, CRM, Technical support

information technology infrastructure library , Scripting, Servicenow, It Service Management, Microsoft Office 365, Help Desk Support, Operating Systems, Automation, Agile Methodology, Windows Servers, Desktop Support, Linux, Computer Hardware, Microsoft Azure, Computer Science, Active Directory, Microsoft Windows 10, Peripheral Devices, Technical Support, Issue Tracking

Servicenow, Saas, JIRA, Sql, MySQL, Postgres, Rest Apis, Salesforce, Root Cause Analysis, Technical support, Cloud-based platforms, ITSM tools, Webhooks

Technical Support Engineer, technical support, O365 troubleshooting, Voice Process, issue resolution, Product Knowledge, escalation handling