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Bilingual Customer Service Executive – Thai/English

Keywords / Skills : Bilingual Customer Service Executive ÃÂÂÂÂÂÂÂÂÂÃÂÃ

Posted: 2018-04-20

Industry
Travel/ Tourism
Function
Customer Service/ Call Centre/ BPO
Retail Chains
Role
Customer Service Executive
Retail Store
Posted On
20th Apr 2018
Job Description

Description:

This is a unique opportunity be part of Booking.com’s team at our 4th Customer Service Site in Asia Pacific – Bangkok, Thailand. We are looking for Thai-speaking Customer Service Executives to join our dynamic, pleasant and international work environment and will provide a culture that is open, creative and performance-oriented Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work. 

As a Customer Service Executive, you will be working in different shifts, and will be responsible for handling pre and post booking (hotel reservations) enquiries. You will also be an intermediary between customers and hotels.

Main Responsibilities:

  • Handle pre and post reservation enquiries by phone, e-mail and fax;
  • Modify, change and/or cancel existing reservations;
  • Outbound calls to hotels/guests to arrange special requests;
  • Liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills:

  • Excellent communication skills;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly

Our ideal candidate is:

  • Experienced with internet and hotel industry;
  • Fluent in both written and spoken Thai and English;
  • Available Full-time and flexible in work schedule;
  • Available to attend a full-time (4 weeks) paid training.
  • The starting date for this role is March/April 2018.
  • Eligible to work in Thailand – This role is only open to Thai nationals as there will be no work pass sponsorship for this role

 What Booking.com will offer you:

  • An exciting opportunity to be part of Booking.com’s team at our 4th Customer Service Site in Asia Pacific;
  • Full time (4 weeks) paid training;
  • International working environment;
  • Convenient working location within Bangkok (next to Phra Ram 9 MRT Station);
  • A premium remuneration package (including quarterly performance-based bonuses);
  • Daily catered lunch that will be provided by Booking.com;
  • Medical benefits
  • Work schedule provided 4-6 weeks in advance.

Key Skill(s)
Bilingual Customer Service Executive ÃÂÂÂÂÂÂÂÂÂÃÂÃ



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