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Call Center Operations Manager & Sales Managers

Keywords / Skills : Call Center Operations Manager, Sales Manager, Call Center Manager, Sales Development Manager, Call Center, Operation Executive, outbound sales, Call Center, Call Centre Management, sales forecasts

2 - 5 years
Posted: 2019-11-15

Job Description
HMC has several career opportunities available throughout Asia-Pacific for Call Center Operations Managers and Sales Managers who will be responsible for managing the day-to-day operations of telesales teams within a defined region. These positions will coach, motivate, deploy management initiatives, and develop sales practices to achieve sales target results. These are intensive roles in a fast-paced and dynamic industry, with generous rewards for achieving sales targets.

Candidates must have at least 2 years of successful outbound sales experience in a Manager capacity, and have had direct, hands-on experience in the recruitment, training, and leading of an outbound telesales team. Prior responsibility for P&L and experience/talent in dealing with external clients are essential. Successful candidates will have strong entrepreneurial spirit, proven leadership skills, high energy, well-developed interpersonal, analytical and organizational skills, and the ability to work independently while effectively managing his/her team members both directly and remotely. Understanding of foreign cultures and fluency in foreign languages are assets.

Scope of Work:
  • Direct and implement Call Center best practices.
  • Effectively recruit, train, develop and motivate a team of Sales Managers and Team Leaders in an outbound sales environment, both directly and remotely.
  • Execute implementation and roll-out schedule for each hotel program.
  • Develop and execute Call Centre tactical plans, to ensure efficiency, productivity and profitability of new sales and renewal sales targets of each hotel program.
  • Travel to and conduct regular visits/audits of all hotel programs.
  • Participates in sales forecasts, territory planning and strategic development of the region.
  • Train hotel staff on hotel program.
  • Recognize and act on new business opportunities consistent with company strategy.
  • Build a positive working atmosphere throughout the region.
  • Liaises with Marketing, IT, and Finance teams to ensure a tight and positive working relationship.
  • Ensure adherence to Administration, Finance and HR policies and any new company policies which may be introduced from time to time.
Experience:
  • Hotel Paid Loyalty Program (Experience is highly desirable)
  • Call Centre Management (Experience is highly desirable)
  • Management of sales agents in a fast paced B2C telesales environment
Requirements:
  • Conscientious, self-motivated and dedicated
  • Ability to set targets and have them achieved
  • Conscientious, self-motivated and dedicated
  • High levels of integrity and loyalty
  • Motivational and positive attitude
  • Skilled in making sales and sales techniques
  • Ability to analyse data to spot trends and anomalies and act upon it
  • Effective written and verbal communication skills.
  • Strong inter-personal, analytical and organizational skills.
  • Solid understanding of Finance principals, ability to develop sales forecasts and meet profit margins.
  • A "hands-on" individual who is self-motivated and with an entrepreneurial spirit.
  • Strong quantitative, analytical, and conflict resolution abilities.
  • Ability to work in a very fast-faced environment, has high energy, and able to work with and implement change.
  • Proficiency in all Microsoft Office products (Word, Excel, PowerPoint, Outlook) and a savvy Internet user.
  • Able to relocate and travel regularly.
Assets:
  • Previous international work experience.
  • Fluency in a major second language.
  • Background within the hospitality, hotel and travel industry desirable.
  • Knowledge of CRM technology.
  • Prior proven track record work experience across multi-cultural environments within Asia is an advantage
We offer an attractive compensation package that includes base salary, generous incentives, and relocation.

Please email your CV and salary expectations no later than 15th Dec. to rickmana @ clubhotel.com



About Company

Hospitality Marketing Concepts (www.hmcloyalty.com) is the leading, global provider of loyalty solutions to upscale hotels worldwide. HMC provides a turnkey solution to hotel clients, from the initial concept and design, to IT deployment, management and ongoing marketing and member service.

The objective of HMC’s loyalty solutions is to help hotels increase bottom-line profit, through the recruitment and retention of repeat customers and lowering the cost of business via direct e-commerce channels. Member acquisition is primarily through outbound telesales; target members are managers and owners of small to medium-size business, professionals, and affluent lifestyle individuals.

HMC also offers a global alliance of hotel loyalty programs (CLUBHOTEL and VOILÀ Hotel Rewards), furthering improving the hotel’s business opportunities through the network. HMC works with both independent hotels and hotel groups, including major brands such as Hilton, Marco Polo Hotels, Grand Hyatt, Mövenpick & InterContinental Hotel group (IHG).
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