Leading market player in its industry Dynamic environment Fun working environment A leading organisation is looking for Compensation and Benefits Manager. You will have the opportunity to work with exceptional teams. This role is based in Penang. You must be familiar with annual compensation reviews such as salary reviews, bonuses, annual increment and bench marking. Additionally, you should have experience working with regional or global offices. You would be one who is good with numbers and strives for accuracy. You are an analytical person with great interpersonal and communication skills. You need to be familiar with local regulations and PeopleSoft To qualify, you will have at least 5-6 years of experience with good command of Excel. You must have experience working in a BPO or a call center. Please send your resume in WORD format by clicking the apply button below or contact Pearlyn Loke on +65 6701 1514 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1871910 (Loke Wai Peng, Pearlyn).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases