*Kindly note that the working location is in Penang* Work in a fun, vibrant and international environment! Large MNC looking for advisors to assist in prompt resolution of customers' enquiries My client is an extremely established BPO company and they are looking for a Customer Service Advisor to join their team in Penang, Malaysia. Responsibilities: Provide prompt resolution to customers' enquiries and complaints, either through chatbots, mobile app, or phone calls Mentor and guide less experienced advisors, handling complex issues Meet KPIs set out by management Other ad-hoc duties as assigned Requirements: Min. Diploma/ Degree No experience required, fresh graduates welcomed Good command of English and good in communication Please send your resume in WORD format by clicking the apply button below or contact Melissa Loh on +65 6701 1507 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1875183 (Melissa Loh Tze Min).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases