Excellent written and verbal communication skills. English is a must.
Excellent time management skills; able to prioritize
Motivated to take on additional projects and solve problems
Comfortable in a fast-paced environment with multiple tasks and projects at hand
Able to organize and manage large amounts of files, tasks, schedules, and information
Self-directed and able to work without supervision
Energetic and eager to tackle new projects and ideas
Comfortable in both a leadership and team-player role, manages team members, leads assistant meetings, and supervises when needed
Answers phone inquiries, directs calls for executive team
Able to perform clerical duties, maintaining files and confidential information, organizing documents as needed
High school diploma; bachelor degree in business, administration, or related field preferred
Highly organized multitasker who works well in a fast-paced environment
Willingness to learn and to grow with the company
Comfortable with technology and able to quickly learn new software tools including Google Suite, etc. High level proficiency with M.S.Word, Excel, Outlook, Powerpoint. Scheduling appointments/updating calendars a must.
You must have the capacity to learn and know about multiple companies and responsibilities and track multiple projects and tasks that are going on at the same time.
Assisting the managers in conducting business and marketing research.
Monitoring and maintaining office equipment, inventory supplies; orders replacement supplies as needed
Creating, updating, and maintaining personnel records, financial records, and other records and databases
Updating office policies and procedures
Scheduling company calendar and updating as needed
Preparing reports on expenses, office budgets, and other expenditures
Supporting CEO, department managers, and staff
Preparing travel arrangements for office staff and managers; overseeing and preparing expense reports and budgets
Local and overseas travels may be expected in this position. All traveling expenses will be fully paid by the company.
Organizing special functions and social events
Purchasing computers, printers, supplies, and other equipment
Monitoring incoming and outgoing mail; signing for packages from USPS, FedEx, UPS; receiving mail and packages from couriers and delivering to proper recipients
Preparing correspondence, documentation, or business presentation materials
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases