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Field Engineer

Keywords / Skills : Networking, CCNA, Cisco Voice, CCNA Voice, installation, support, troubleshooting, VOIP, Cisco IP Telephony, Cisco Unified Communications Manager

2 - 4 years
Posted: 2018-05-24

Industry
IT/ Computers - Software
Function
IT
Role
Other Information Technology - Field Engineer
Posted On
24th May 2018
Job Description
Field Engineer 
Purpose Of Role:
  • This role is key to the successful launch of BT’s new business capability – BT Field Services. The individual will be accountable for the successful installation, maintenance and break-fix of Cisco CPE and MPLS, Avaya, Polycom and Huawei deployments. 
  • This role will be required to support a 24x7 business and thus the successful applicant must be willing to be on call per a shared roster. 
  • The key characteristics required for this position are Customer orientation, flexibility and willingness to go the extra mile to satisfy customer requirements in addition to Technical competence and team spirit.  Strong interpersonal skills , good written and verbal communication skills are essential for this job.
   
Key Responsibilities:
  • Act as a mentor to the team in Voice solutions/products and is responsible in upgrading their knowledge in Voice products/solutions
  • Provide support to other team members should they have issues resolving the incidents on site at all times
  • To participate in all phases of a project rollout (pre-installation discussions, site survey, information gathering, solution feasibility study, unboxing & rack mounting of equipment, configurations, UAT)
  • Performing maintenance work such as firmware upgrades, hardware break fix, restoration of equipment configuration
  • Performs logistic support requirements such as research, and equipment and spare part inventories  
  • Documents problems and resolution and updating the ticketing system for future reference
  • Develops and update the documents for operations procedure and best practices 
Business Impact:
 Responsible for delivering quality service to the customer that will delight and maintain the client relationship
Authority/Decision Making:
 Evaluation/Test/Installation of equipment with appropriate controls and standards.

Qualifications:
  • Good written and verbal English skills Education
  • Bachelor’s Degree in Computer Science, Information Technology or similar
  • Certifications in Networking such as CCNA 
  • Certifications in Cisco Voice such as CCNA Voice or CCNP Voice & CCNA or CCNP Collaboration
  • Preferably with certification in ITIL Foundation.

Key Skills/Experience:
  • Has worked in a vendor environment before; supporting large MNC
  • 2-4 years of relevant hands-on working experiences
  • Familiar with Networking product and protocol such as Switches, Routers, WLAN, LAN, WAN, TCP/IP, DNS, QoS, EIGRP, BGP, OSPF, ATM, PPP, MPLS, etc
  • Hands on experience in installation, support & troubleshooting of VOIP and Cisco IP Telephony products & Cisco Unified Communications Manager
  • Hands on experience installation, support & troubleshooting of the entire range of Cisco Nexus Switches up to N7k & Cisco Routers

Good to have:
  • Experience in providing Room Readiness Assessment report for Immersive Telepresence project
  • Hands on experience in installation, support & troubleshooting of Cisco Telepresence TX9000, TX9200, IX5200, IX5000 & other immersive telepresence products
  • Hands on experience in installation & support of Cisco Wireless product – WLC, AP
  • Hands on experience in installation & support of Security product such as Cisco ASA, Riverbed, Check Point, f5, Bluecoats, etc
  • Hands on experience in installation & support of Avaya & Polycom products


About Company

B T India Limited
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