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Head of Cross Border Thailand

Keywords / Skills : General Management, Sales Management, performance management, business development, market, sales strategy

5 - 10 years
Posted: 2018-01-09

Sales/ Business Development
Other Sales
Posted On
9th Jan 2018
Job Description
Head of Cross Border Thailand

We are currently seeking for the Head of Cross Border to join DHL eCommerce Thailand!

Due to aggressive expansion plan, we are looking for a high caliber leader to assume the role of Head of Cross Border and lead our International ecommerce parcel delivery business unit to capitalize on the massive growth opportunity of ecommerce market. The Head of Cross Border will be responsible for the business unit P&L, driving the growth and development of overall business through comprehensive business plan and strategy. The role will focus on expanding customer base, developing new product capability and extending the reach to targeted customers who engage in international ecommerce business.

Essential Duties and Responsibilities
  • Fully accountable for the local country P&L results and performance. 
  • Formulate business plan, strategy/action plan and align internal resources towards delivering target result 
  • Develop dynamic, motivating and engaging team on a strong organization culture platform. Cultivate teamwork, customer-centric mindset and performance culture 
  • Champion product development to meet customer requirement and ensure competitiveness 
  • Establish go-to-market and sales strategy to capitalize on the market opportunity and gain market share. Undertake leadership role in top level account sales initiatives. 
  • Employ strong sales management process. Develop competent sales organization through hand-on recruitment, onboarding, on-the-job training and coaching. Actively involved in development of customer strategy and provide support in customer acquisition process. 
  • Design, implement operations processes and performance management system to ensure high service quality. Manage and develop relationship and performance of service providers/sub-contractors 
  • Deliver differentiated service quality through development of professional customer service team and process 
  • Effectively manage cost and drive lean and continuous improvement mindset 
  • Work cross-functionally with key stakeholders locally, regionally and across different divisions within DHL group. 
Desired Skills / Qualifications
  • Minimum 5 years experience in General Management or Sales Management in national capacity 
  • Strong blend of performance management and business development skill, with ability to conceptualize and implement initiatives in fast-paced ecommerce market 
  • Excellent communication, interpersonal ability and stakeholder management skill 
  • Good command of English 
  • Outstanding leadership trait. Ambitious, passionate and result-oriented individual 
  • Contribute to the team effectiveness of cross-functional projects. 
Minimum Educational Qualification
  • Bachelors Degree in Business Management or a commercially oriented subject 
  • MBA degree an advantage 

About Company

DHL ECommerce Singapore Pte Ltd

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