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Laser service engineer in Chengdu

Keywords / Skills : Laser service engineer in Chengdu

2 - 5 years
Posted: 2019-02-06

Customer Service/ Call Centre/ BPO
Posted On
6th Feb 2019
Job Ref code
Job Description
Job Description :

Primary Responsibilities:
  • Perform installation or deinstallation of laser system at customer field
  • On site laser trouble shooting & repair
  • Make remote diagnostic by phone or team viewer to locate the issue
  • Update issues and service report for every ticket from CRM system
  • Provide technical training during installation in line with customer contract, or at any other time as dictated by customer order
  • Provide customer and technical support for the local market
  • Customer contact as required to underpin day to day working requirements by phone or in person
  • Other duties may be assigned as required by the superior

Job Requirements:
  • Bachelor degree and above in Laser, Physics, Photoelectricity or related field preferred
  • Laser or laser related system maintenance experience, know how to use laser related measuring instrument, such as power meter, spectrometer, autocorrelator, etc.
  • At least 2 years work experience as service engineer
  • Solid electronical background, as well as, strong diagnostic ability
  • Good mechanical proficiency with hand tools to include precision measurement tools
  • Excellent organizational and problem-solving skills
  • Strong sense of customer service and self-discipline
  • Excellent interpersonal communication skills and good team spirits
  • Travel frequently
  • Proficient in English

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