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Presales Technical Support (Level 1 Service - Customers/Partners Team)

Keywords / Skills : Troubleshoot, Infra, Customer Support, Server, Helpdesk, IT Helpdesk Support

2 - 6 years
Posted: 2018-11-22

Job Description
• Receive call from Customers/Partners and log the issues in a very detail in our ticketing system and do escalation and follow-up until the ticket is properly closed

• Filters Help Desk calls and provides basic support and troubleshooting, such as application issues, differentiate Level 2 escalation to System, Network, Bank or other related party. Not limited to do customer on boarding process, simple technical training, follow break/fix instructions, ticket routing and escalation to regional Level 2 and Level 3 support.

Minimum qualifications:

• Bachelor's degree in related technical subject, or equivalent practical experience.

• Experience working with and managing external partners/customers.

• Ability to speak and write in English fluently and idiomatically.

• Ability to travel up to 10% of the time locally, as required.


Preferred qualifications:

• Familiarity with Payment product

• Demonstrated ability to adapt your messaging to the technical level of the audience, and comfort presenting technical materials to groups of any and background.

• Excellent Communication & Customer Service skill with attention to detail.

• Excellent problem solving, analytical and troubleshooting skills.

• Familiar with Microsoft Windows server, IIS service, MS SQL Database.



About Company

Saburi Consulting Services Pte Ltd (EA Licence No. 11C3792) is specialised in providing resources across high demand areas such as Information Technology, Financial & Banking Services, Management Consulting Services, Engineering, Technology and other business operations. Saburi has a very wide client base ranging from Global System Integrators, MNCs in Semi-conductor Manufacturing, Market Research, Process Control Industries, Financial Services and Software Development Industries. We are constantly on the look out for Professionals aspiring for challenging opportunities.
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