Our client has a global presence and offers good opportunities for career growth. They are currently seeking a Regional Sourcing Manager (APMEA) to join their dynamic, multi-cultural team. You will... Be instrumental in leading the product sourcing & management for key categories Drive improvements in the exisiting sourcing frameworks to be adopted regionally Engage country leads to cut costs or increase efficiency, and work on product development initiatives to increase sales Finalize volume and costing data to be consolidated across the region, to be able to analyse relevant product sales trends to optimize supply lines with Clusters/Countries, support market initiatives and pricing negotiations Develop and maintain KPIs with logistics teams and key supply partners You should... Be a Degree holder Have a minimum 5 – 7 years of relevant experience in a regional role Be familiar with SAP, ERP & logistics management systems Work well in a team Be independent, pro-active, organized and effective in influencing others Be multilingual (Chinese is preferred in order to communicate with customers. German / French is advantageous too) Please send your resume in WORD format by clicking the apply button below or contact Santhiya Shugumaran on +65 6701 1509 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1770031 (Santhiya Shugumaran).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases