Our client is a multinational organization currently going through huge volumes of project work. Due to expansion they are looking for SAP MM & PS Manager to join the team here in Singapore. The candidate should have strong hands on technical skills in Material Management module along with integration to Project Systems module. Paired with a competitive salary and benefits package, the ideal candidate will have a chance to join a leading international business. Key Responsibilities: Maintain and update process blueprints, technical as well as functional specifications and related training materials Serve as an interface between the business and IT COE to interpret and clarify business needs Review, understand and validate business requirements/changes, identify process and solution improvement opportunities, and assess implementation needs Implement processes in collaboration with IT COE to ensure data, performance and quality compliance for all process-related standards Support development of management reports measuring performance KPIs Provide level 2 support to SAP users, as well as facilitate training sessions to improve staff performance capability in process areas Requirements: Bachelor's degree in IT or related discipline Minimum 5-7 years of related working experience Proficient in SAP ECC6, S/4 HANA Knowledge of ABAP would be preferred Good interpersonal and communication skills to work effectively with consultants and colleagues from varied levels, functions and geography Fluency in Mandarin (Chinese) to support project teams in China Please send your resume in WORD format by clicking the apply button below or contact Preetika Bhatia on +65 6701 1523 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1767372 (Bhatia Preetika).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases