Coordinates the delivery of applications according to agreed-upon business solution goals and objectives. Maintains records of expenditures to ensure budgetary compliance.
Essential Job Functions • Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solution application objectives are met. • Interprets demand forecasts and planning; works with senior team members to provide high-quality specifications for complete end-to-end project delivery. Addresses issues and recommends adjustments. • Oversees account specific application problems and the prioritization of work requests. • Maintains records of expenditures to ensure that they align with strategies and do not exceed approved budgets. Identifies researches and escalates issues related to budgetary compliance in relation to expenditures. • Interfaces with senior team members in facilitating communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing applications meet client specifications. • Works with account management teams and application delivery resources to identify and develop solution opportunities and initiate appropriate implementation of customer solutions. • Identifies application improvements to increase customer and stakeholder satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction. • Ensures delivery of projects meet client and company expectations and needs. Leverages operating models to ensure that appropriate resources are available to meet client needs. • Provides leadership and work guidance to less experienced personnel.
DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases