Defines site objectives by analyzing user requirements.
Designs and develops user interfaces to internet/intranet applications by setting expectations and features priorities throughout development life cycle; completing programming using languages and software products; designing and conducting tests.
Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.
Creates multimedia applications by using authoring tools.
Completes applications development by contributing to team meetings; troubleshooting development and production problems.
Supports users by developing documentation and assistance tools.
Updates job knowledge by researching new internet/intranet technologies and software products; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Knowledgeable with Java programming language
Has Bachelor’s degree in Information technology or any related course
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases