Want to be working in the FinTech space? Want to work with a company who is looking for excellent talent in the Application Support space..A global MNC is now looking for an Software Support Engineer who will support the customers.The role demands effective collaboration. Must be a mature self-starter. Must manage competing priorities under tight deadlines while maintaining necessary processes, controls and procedures that ensure accuracy and integrity.Key Responsibilities: Define training content, build training materials and ensure region technical teams knowledge ramp up Analysis of issues reported by regions, identify issues and provide recommendations. Validate solutions given to Regions are in line with expectations and technical documentation Expertise in ticketing system and support processes and knows Software Integration practices and build system mechanisms Android knowledge and know to debug and development capabilities in Java & C/C++. Must Have Android POS knowledge Debug and development capabilities in Java & C/C++. Expertise in ticketing system and support processes Good to Have Knowledge of payment ecosystem is a plus Please get in touch with me now! Please send your resume in WORD format by clicking the apply button below or contact Preetika Bhatia on +65 6701 1523 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1767372 (Bhatia Preetika).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases