Executing Supplys accountability for contract performance. This includes ensuring suppliers are performing to the contract requirements and rectifying non-conformances to contract terms Proactive administration and management of contracts (including strategically critical) within the relevant category, including KPI reporting, spend analytics, identification of scope creep, and off-contract spend. Supporting the Regional Category Manager in the Supplier Relationship Management process as it applies to the relevant category, while working collaboratively with operational and/or technical stakeholders Applying sound commercial judgement around application of contractual terms Support Category Manager in the management of the commercial terms of the contract e.g. providing data and information for price reviews and periodic review meetings Lead or support direct tendering, negotiation& implementation of local sourcing requirements
As required, support direct tendering, negotiation & implementation of a range of contracts across to reduce total cost to the business
At least 3-5 years experience in Procurement, Category Management, Supply Chain or Contract Management
Demonstrated experience with commercial contract and contract management.
Experience in ERP or SAP
Amenable to work night shift
Highly capable in building constructive long term relationships. Proven ability to operate effectively in complex and ambiguous environments
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases