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Technical Consultant

Keywords / Skills : Networking, Firewall, Vmware, Cloud, Oracle, LDAP, Apache Tomcat, Jboss, Perl, Disaster Recovery, Database, Performance Tuning

2 - 4 years
Posted: 2018-12-28

Job Description
Responsibilities:

• As part of the Professional Services team, the main responsibility is to provide
technical consulting, implementation, support and service delivery to our customers on our product and services 

• Offer system installation, implementation & upgrade services of our product and
services 

• Involve in full cycle of project implementation activities; such as business requirement gathering, solution design development, configuration &
customizing, system documentation, testing & cutover. 

• Involve in post-implementation production support, to ensure the all the problem solving is met according to the Service Level Agreement target. 

• Follow up issue closely with customers and find quick & effective resolution. 

• Provide professional response to customer correspondence. 

• Support product enhancement or workaround by script writing or alternative
solution to cater for customer’s requirement or issue. 

• Site inspection & preparation, involved in system staging and quality assurance
testing. 

• Analyze project risk and provide status update report. 

• Support regional project implementation. 

• Support pre-sales activities like product presentation, demo & POC. 

• Conduct technical training to customers & resellers. 

• Ensure total customer satisfaction in relation to pre & post-sales support. 

• Demonstrate high level of confidence communicating to customers in relation to
issue or presentation.

Requirements:

• At least a Bachelor's Degree, Post Graduate Diploma, Professional Degree,
Computer Science/Information Technology or equivalent.
 

• At least 2 years of working experience in the related field is required for this
position. 

• Minimum 1 year of hands on experience in Unix & Windows system
administration or technical support. 

• Candidate with good experience & knowledge in IT security solution is highly
encouraged to apply. 

• Hands-on experience in Unix/Linux shell scripting is a must. 

• This position will be based at Thailand, however you might be required to travel
to support regional activities.


Preferred Knowledge & Experience:

• Skills/experience in technical exposure in SQL query, MSSQL Database, Windows
Domain GPO, Active Directory and IIS will be advantageous. 

• Preferably Senior/Executive specializing in IT Technical Support or equivalent. 

• Domain experience of supporting banking/insurance/Telco is advantageous. 

• Demonstrable track record of success in issue analysis and resolution, software
testing and documentation 

• Excellent interpersonal skills and must be able to communicate to different level
of people. 

• Excellent written and presentation skills 

• Excellent customer relationship management & negotiation skill



Budget: THB 30,000 – 40,000/month.


About Company

Innovatz Solutions is an emerging IT Services Company headquartered in Malaysia. It has operations in 8 countries across 9 offices.
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