ABOUT US
Amoria Bond is one of the top 5 fastest growing recruitment consultancies in the UK, and has won over 20 industry awards for excellence in the past 5 years.

We have created a passionate, exciting and rewarding work environment and are proud to have been voted the 'Best People Development Business’ 2013 by the Recruitment and Employment Confederation, ‘Best Executive Search Firm’ 2012 & 2013 at the Recruitment International awards and 'Best Recruitment Business’ 2012 & 2013 at the Global Recruiter Awards, amongst many other accolades.

With offices in Singapore, Cologne, Amsterdam & Manchester, our aim is to continue our global expansion. Our award winning culture means we give our candidates and clients the highest quality service to make sure we deliver the right people to the right jobs.

Thailand Based Technical Consutlant  

Our Client:

Is a major System Integrator working on a number of key products, one of which is Avaya. Due to new projects an exciting new role has arrived for a Consultant with Architecture experience to be based in Thailand.

Ideal Candidate

Will Have The Following Skill Sets Avaya Aura Workforce Optimization Solution Architect (SA) Consultant The qualified candidate will provide exceptional consultative skills when working with customers to capture their business requirements and build out their Workforce Optimization system.

The ideal candidate will have Contact Center skills - preferably with Avaya Aura - to provide in-depth analysis of the customer's business requirements, and provide technical recommendations to meet the customer's needs.

The self-directed candidate will make major contributions to the implementation team, and contributes significantly to client satisfaction. Interfaces directly with clients and partners outside the company, as well as, other internal project team associates.

Able to quickly recognize business opportunities and helps to develop them. Looked upon as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas.

Capable of diagnosing, evaluating, and bringing to resolution complex technical issues. Work is performed with minimal direction and reviewed by senior management.

Requirements

Typically requires 5-8 years of experience and a Bachelor's degree or equivalent experience.

Deployment experience with a Workforce Optimization System

Consultative experience in working with clients required

Strong analytical & technical experience to identify issues and develop solutions

Ability to interface with all levels of management and clients

Experience with the Workforce Optimization Systemis a plus

Avaya Call Recording (ACR)

Avaya Quality Monitoring (QM)

Avaya Workforce Management (WFM)

Customer Feedback

Speech Analytics

Desktop and Process Analytics (Pause and Resume)

Framework (Release 12 or higher)

Experience with the Verint Impact Basic system is a plus

Excellent verbal and written communication skills

Ability to travel 65% per year as required; may require weekend travel as required by client/s

Job Summary
Company
Amoria Bond Pte. Limited
Location
Other - Thailand
Job Type
Full Time, Employee
Job Category:
IIT
Years of Experience
0 - 3 years
Education Level
Bachelors/ Degree