Analyst, IT Service Operations

Analyst, IT Service Operations

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Not Specified

Job Description

Job Description :
Analyst, IT Service Operations
Driving human progress is not just about providing cutting-edge technology - it's also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.
Key Responsibilities

  • Working on incidents and requests relating to Distribution Lists and Generic Mailboxes (adding/removing/changing/creating/deleting/change ownership) through Outlook and Exchange Admin Console, provisioning work with minimal or no troubleshooting

Essential Requirements

  • ITIL would be good, not a requirement

  • Working knowledge of Outlook, Familiar with Distribution Lists and Generic mailbox, Exchange Admin console can be trained

Desirable Requirements

  • Prior experience with Microsoft Exchange server

  • Experienced in supporting Wintel Technology - Microsoft Windows Server 2008 and 2012.

  • Experiencing using ticketing system such as ServiceNow.

  • Document problems, platform standards and the corrective procedures, interact with other technology groups to identify and correct problems where necessary.

  • Work independently and as a team member on projects with many challenges.

Here's our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .

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